Don’t understand why you received a medical bill when you have health insurance coverage?
If you receive a bill, the first thing you should do is make sure what you received is actually a bill, not an explanation of benefits (EOB) from your health plan. If it is a bill, should your health plan have covered it? (If you were uninsured on the date of service, see uninsured option below).
Some medical bills may be a co-payment or other cost sharing you owe from a service you received. If you believe that the service you received should not have cost-sharing, such as a preventive care service, please contact CHA at 888-614-5400 for help.
If the bill you received is not for your regular cost-sharing amount, you may have balance billing protections that prohibit providers from billing you for covered services. Click on the type of health insurance coverage you have to see if these protections apply to you.
- I have Medicaid and/or Medicare.
- I have commercial insurance.
- I am uninsured/cannot afford medical bills even with insurance.
If you have questions or further assistance with your medical bills, please contact CHA at 888-614-5400.