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We understand there may be other people improperly using Community Health Advocates’ name (CHA). Please note that any communications from us are only from cssny.org domain addresses.  Please exercise caution when communicating with other parties claiming to be Community Health Advocates.

 

Important Updates

The latest updates on healthcare policies and deadlines, as well as CHA news.

 

Managing your health care during network changes

Has your provider or hospital left your insurance network? If so, you should have gotten notice from your plan that tells you how to continue care. To learn more about your options for continuing care, click Managing Network Changes with Providers and Hospital Systems

Hospital Financial Assistance (HFA) Information for New Yorkers

Hospital Financial Assistance New York State law requires all hospitals to offer discounts to consumers who are uninsured, underinsured, or cannot afford to pay the full cost of their care. These discounts are called financial assistance. In order to apply for Hospital Financial Assistance, your bill must be for hospital-based services. You may be eligible for ...

Searchable External Appeals Database website

Searchable External Appeals Database

Consumers who are enrolled in New York State regulated health plans such as fully-insured commercial plans, qualified health plans, or Medicaid managed care plans, have the right to appeal to the New York State Department of Financial Services (DFS) when their plan issues a final denial for health care services as not medically necessary, experimental/investigational ...

CHA can help answer your healthcare questions.

  • Call our helpline at (888) 614-5400 Monday to Friday, 9am to 4pm,
  • or email cha@cssny.org.