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Healthcare Q&A

Read short articles that answer frequently asked questions about health care.

How do I get health insurance?

Health insurance gives you better access to medical services, can improve your health, and protects you from paying high out of pocket costs if you get sick.

How do I use my health insurance?

This section is meant to help you understand how to use your health plan by explaining your plan’s rules for accessing care and your rights and responsibilities as an enrollee.

Fight a denial

What Should I Do If I Receive a Denial? If your health plan refused to pay for a medical service or denied a prior authorization request, you have the right to fight the denial through your plan’s appeal process. But before you file your appeal, there is some information you need to know. Start by ...

Resolving Medical Bills

Don’t understand why you received a medical bill when you have health insurance coverage? Read more.

    CHA can help answer your healthcare questions.

    • Call our helpline at (888) 614-5400 Monday to Friday, 9am to 4pm,
    • or email cha@cssny.org.