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Get help with COVID testing, treatment, and bills. Call CHA (888) 614-5400.

CHA can help answer your healthcare questions.

  • Call our helpline at (888) 614-5400 Monday to Friday, 9am to 4pm,
  • or email cha@cssny.org.

Resolving Medical Bills with Medicaid or Medicare

If you have Medicaid, a doctor or hospital who accepts Medicaid is prohibited from balance billing you for services that Medicaid covers. This means that the provider cannot charge you more than what Medicaid paid, unless you make a private written agreement to pay more or you were told that Medicaid does not cover the service you need and you agreed to pay out of pocket for it. If you are being balanced bill by a Medicaid provider, please contact CHA at 888-614-5400 for help.

If you have Medicare and are a Qualified Medicare Beneficiary (QMB) you are protected by federal law from balance billing by a Medicare-enrolled provider for amounts above what Medicare paid. This means you cannot be billed for any cost-sharing including co-payments or co-insurance, for services covered by Medicare. If you are being balanced billed by your Medicare provider, please contact CHA at 888-614-5400.

CHA can help answer your healthcare questions.

  • Call our helpline at (888) 614-5400 Monday to Friday, 9am to 4pm,
  • or email cha@cssny.org.

Healthcare Q&A

Read short articles that answer frequently asked questions about healthcare and insurance. Find out how CHA has helped others, and can help you. Choose a topic: