CHA volunteers
Volunteer with CHA!
Community Health Advocates (CHA) operates a daily live-answer consumer assistance helpline at the Community Service Society of New York. The helpline is answered by staff and volunteers. Together, we work as a team to help thousands of New Yorkers with questions and problems regarding health insurance and health care access and medical bills.
CHA volunteers go through a multi-day intensive training where they learn the basics of health insurance, both public and private, and how to answer New Yorkers’ questions. By the time a volunteer is taking their first call, they are equipped with enough information to provide in-depth assistance to consumers. Volunteers are always supported by the helpline supervisor, who works with them to help answer questions and resolve issues.
The helpline currently operates on a hybrid model Monday through Friday, from 9 a.m. – 4 p.m. Our volunteering schedule is Monday through Thursday, 10 a.m. to 3 p.m. We are flexible with scheduling and are actively looking for volunteers who want to help.
If our program seems like a good fit, please complete our CHA Volunteer Application and email it, along with your cover letter and resume, to healthvolunteer@cssny.org. We will review applications prior to the start of the next volunteer training class and reach out to selected candidates to discuss the program and volunteer opportunities in more detail.